Fenix & Ember Curated — Privacy Policy
At Fenix & Ember Curated, your privacy matters. This policy explains what information may be collected when you shop with us, why we need it, and how it may be used.
Information We Collect
When you place an order, contact us, or complete an order preference questionnaire, we may receive information such as:
- Your name
- Email address
- Shipping and billing information
- Phone number, if provided
- Order and purchase information
- Preferences you voluntarily provide to help us curate your order
- Communications you send to Fenix & Ember Curated
Payment information is processed through our payment provider. Fenix & Ember Curated does not directly receive or store your complete credit or debit card information.
How We Use Your Information
Information you provide may be used to:
- Process, curate, pack, and ship your order
- Personalize eligible mystery bundles based on your preferences
- Communicate with you about your purchase
- Provide customer service
- Resolve order, payment, or shipping issues
- Maintain business and transaction records
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal, tax, and accounting requirements
How Your Information Is Shared
We do not sell your personal information.
Information may be shared with service providers when necessary to operate our shop and fulfill your purchase, including payment processors, our ecommerce platform, and shipping carriers.
These providers may process your information according to their own privacy policies.
We may also disclose information when required by law or when reasonably necessary to protect Fenix & Ember Curated, our customers, or others from fraud, misuse, or unlawful activity.
Shipping Information
Your name, shipping address, and other necessary delivery information may be provided to the shipping carrier used to deliver your order.
Preference Questionnaires
Information voluntarily provided through a Fenix & Ember preference questionnaire is used to help curate eligible orders.
Please do not include sensitive personal information in your questionnaire responses. We only need information relevant to helping us curate your Fenix & Ember experience.
Data Retention
We may retain order and transaction records for as long as reasonably necessary for customer service, business operations, tax and accounting purposes, dispute resolution, and legal obligations.
Your Choices
You may contact Fenix & Ember Curated with questions about personal information you have provided to us or to request that information be corrected or deleted when applicable.
Certain transaction information may need to be retained when required for legitimate business, tax, accounting, fraud-prevention, or legal purposes.
Changes to This Policy
This Privacy Policy may be updated as Fenix & Ember Curated grows or as our services and business practices change. The most current version will be posted on our shop.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact Fenix & Ember Curated through the contact information provided on our shop.
Contact us